The advantage of automated phone system is that, it makes your business appear larger and more professional. If someone calls to your company and are attended by an automated phone answering service which is mostly used by reputed businesses, then they associate your company in their mind with companies on that level.
The automated phone answering system allows your business to enjoy the benefits of sounding big in your prospect of customer. This system can also reduce the staff cost. If we are technically advanced, we can can control penny expenses and earn penny savings which are more beneficial to the bottom lines in the organization. With the help of an automated phone system you need not spend more time, need not spend more cost for the maintenance and the biggest advantage is that, it will work all the days, without the break.
The system accepts the larger number of the calls than what a human can do. If every one of your employees are busy with other prospects, it will never say that the employees are busy, instead it accepts the call and places it in the queue. This way you will not loose your customer. Hence, small business can adopt these automated phone systems to improve their performance.